Terms & Conditions
What happens if I need to get out of a trip?
As much as you want to get out and active, situations come up where you might need to get out of a trip (note: Glee marathons or Lady Gaga concerts do not classify as emergencies). In most cases (exceptions noted below), we will be able to refund your money if you cancel at least fourteen (14) days in advance. If you cancel with seven (7) days' notice, we will give you 50% of your payment as credit on a future trip. Unfortunately, any cancellations made within seven (7) days of the departure date are not entitled to any refunds or credit.
For ski trips or trips that involve airfare, you must cancel thirty (30) days in advance. Unfortunately, due to hotel policies, cancellations made within thirty (30) days of the departure date are not entitled to any refunds or credit.
What's the weather policy?
Let's be honest, some of the best moments happen when we're hanging out and singing in the rain. In most instances, we'll be able to take a rainy situation and make it into Kodak moments, but in those times when the weather is going to compromise the trip experience, we will inform you of cancellations 12 hours prior to the trip departure and offer you a refund or spot on a future trip. Out and Active may contract with independent contractors to provide transportation, guide services, and/or all other related travel services. We assume no responsibility, however caused, for injury, loss, or damage to person or property in connection with any service provided by an independent contractor or resulting directly from the following:
* Acts of God
* Detention annoyance
* Terrorism
* Thefts
* Pilferage
* Force majeure
* Civil disturbances
* Government restrictions or regulations
* Strikes
* Delays and expenses
We reserve the right to make reasonable changes in the itinerary where deemed advisable for the comfort and well-being of trip members.
As much as you want to get out and active, situations come up where you might need to get out of a trip (note: Glee marathons or Lady Gaga concerts do not classify as emergencies). In most cases (exceptions noted below), we will be able to refund your money if you cancel at least fourteen (14) days in advance. If you cancel with seven (7) days' notice, we will give you 50% of your payment as credit on a future trip. Unfortunately, any cancellations made within seven (7) days of the departure date are not entitled to any refunds or credit.
For ski trips or trips that involve airfare, you must cancel thirty (30) days in advance. Unfortunately, due to hotel policies, cancellations made within thirty (30) days of the departure date are not entitled to any refunds or credit.
What's the weather policy?
Let's be honest, some of the best moments happen when we're hanging out and singing in the rain. In most instances, we'll be able to take a rainy situation and make it into Kodak moments, but in those times when the weather is going to compromise the trip experience, we will inform you of cancellations 12 hours prior to the trip departure and offer you a refund or spot on a future trip. Out and Active may contract with independent contractors to provide transportation, guide services, and/or all other related travel services. We assume no responsibility, however caused, for injury, loss, or damage to person or property in connection with any service provided by an independent contractor or resulting directly from the following:
* Acts of God
* Detention annoyance
* Terrorism
* Thefts
* Pilferage
* Force majeure
* Civil disturbances
* Government restrictions or regulations
* Strikes
* Delays and expenses
We reserve the right to make reasonable changes in the itinerary where deemed advisable for the comfort and well-being of trip members.
